Delivery companies and couriers in Kenya today are enjoying a rapid evolution, thanks to the development of e-commerce. If you purchased something on Jumia Kenya or any other online shop for example, they will send the delivery right to your doorstep using a rider from a delivery company. Truth be told, companies which do these deliveries on the same day a purchase is made tend to get more businesses. But at the same time, the challenges for those who provide this level of service are also rapidly increasing.
According to an article published on www.transpoco.com, looking into fleet’s performance – particularly when it comes to delivery schedules and estimated times can be crucial for delivery companies in today’s environment. The challenge is big for both for companies who are rather new to the sector and need to build customers relationships and also for those who are long established yet they need to re-evaluate their current situation.
Bottom line, delivery companies in Kenya need to address some of this issues in order to remain competitive, and telematics could really help in this. This article provides some ways in which telematics can help can help the courier industry.
- Performance: Delivery companies need to comprehensively check their performance. How long do deliveries take? Are riders or drivers using the best delivery routes? Can companies provide an accurate estimated time of arrival? Using telematics technologies, riders can keep an eye on their vehicles or motorbikes. This will be able to help them understand why there are any delays and prevent them from escalating further hence providing better customer service.
- Cost saving: Telematics can help delivery companies operate within tight budgets and margins. This helps them save time in the maintenance process and management of fuel consumption hence save on operational costs.
- Data: Delivery companies need to operate with different systems. Telematics Application programming interfaces will allow them to handle different types of data all in the same place. This data can then be used to make important decisions for their business.
With our GPS and telematics experience, we will be able to show you ROI for your delivery service. If you are interested in learning more about how you can benefit from implementing our telematics systems, request pricing or demo today by sending an email to firstname.lastname@example.org or calling us on +254 732 222 787 /+254 780 220 275.
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